Deposit, Cancellation And Weather Policy

Effective June 1st, 2021

In order to keep the date & time reserved, all new bookings must place a non-refundable 30% deposit.
The deposit is counted towards the total balance and is non-refundable in case of a cancellation by the client. In case WOW Party Art has to cancel the services, we will issue a full refund for any deposits/payments made by the client regarding the event.
Deposits have to be made within a day from receiving the booking confirmation. If there’s no deposit received, WOW Party Art can’t guarantee that your date and time will stay reserved.
Deposits can be made via the payment link with a credit/debit card online that will be included in the confirmation email.

We strongly encourage our clients to have a back-up plan in case of unfavorable/extreme weather conditions such as rain, show, wind, heat, etc.
No deposits will be refunded in case of the cancellation by the client due to the weather conditions.
If the client decides to cancel the event AND there was an official warning issued for your area due to the extreme weather conditions (e.i. hurricanes, flood, thunderstorms, tornados, etc) within 2 days prior to the event, WOW Party Art will issue the client a refund for any deposit/payment made regarding the event.

If the client would like to reschedule services for a different date or time, WOW Party Art will do their best to fit the event on the schedule. If a chosen date is not available, then the booking is void and the deposit is treated as non-refundable unless the rescheduling was due to extreme weather conditions and official warning was issued. In that case, WOW Party Art will issue a full refund for the deposit.

In case WOW Party Art must cancel the services, we will issue a full refund for any deposits/payments made by the client regarding the event.
In case of the cancellation by the client, WOW Party Art retains the deposit. If the event date is more than 5 days away from the date of cancellation request, WOW Party Art will issue a full refund for any payment made in addition to the deposit amount. If the event date is less than 5 days away from the date of cancellation request, all refunds are subject to WOW Party Art discretion.
No refunds are issues if the client requested the wrong date or time.
No refunds are issued if WOW Party Art artist cannot gain access to the venue or locate the party within 30 minutes from the service start time.

Published by wowpartyart