Deposit, Cancellation And Weather Policy

Effective June 1st, 2021

In order to keep the date & time reserved, all new bookings must place a non-refundable 30% deposit.
The deposit is counted towards the total balance and is non-refundable in case of a cancellation by the client. In case WOW Party Art has to cancel the services, we will issue a full refund for any deposits/payments made by the client regarding the event.
Deposits have to be made within a day from receiving the booking confirmation. If there’s no deposit received, WOW Party Art can’t guarantee that your date and time will stay reserved.
Deposits can be made via the payment link with a credit/debit card online that will be included in the confirmation email.

We strongly encourage our clients to have a back-up plan in case of unfavorable/extreme weather conditions such as rain, show, wind, heat, etc.
No deposits will be refunded in case of the cancellation by the client due to the weather conditions.
If the client decides to cancel the event AND there was an official warning issued for your area due to the extreme weather conditions (e.i. hurricanes, flood, thunderstorms, tornados, etc) within 2 days prior to the event, WOW Party Art will issue the client a refund for any deposit/payment made regarding the event.

In case of the rescheduling requested by the client in more than 24 hours prior the event date, WOW Party Art will update its schedule according to the following rule: If the new date and time slot is available for booking, the booking will be transferred to the new date and time. There is no rescheduling fee for successful rescheduling. If the new date and time slot is not available, WOW Party Art reserves the right to keep the deposit and the booking will be canceled. WOW Party Art will refund any amount made on top of the 30% deposit.
In case of the rescheduling requested by the client in less than 24 hours prior to the event date, WOW Party Art will act according the following rule: If the new date and time slot is available for booking, the booking will be transferred to the new date and time. The rescheduling fee of $50 will be added to your balance. If the new date and time slot is not available, WOW Party Art will retain the full amount but will refund any tip amounts added to the invoice.

In case WOW Party Art must cancel the services, we will issue a full refund for any deposits/payments made by the client regarding the event.
In case of the cancellation by the client when the event date is more than 5 days away from the date of cancellation request, WOW Party Art will issue a full refund for any payments made in addition to the deposit amount but will retain the $30 non-refundable deposit. If the event date is less than 5 days away from the date of cancellation request, all refunds are subject to WOW Party Art discretion. In case of the cancellation by the client in less than 24 hours prior event date, WOW Party Art retains the full booking amount.
No refunds are issued if the client requested the wrong date or time.
No refunds are issued if a WOW Party Art artist cannot gain access to the venue or locate the party within 30 minutes from the schedules service start time.

Published by wowpartyart