Deposit, Cancellation And Weather Policy

Effective June 1st, 2021

Deposit AND PAYMENT Policy

• In order to keep the date & time reserved, all new bookings must place a non-refundable 30% deposit. 
• The deposit is counted towards the total balance. The deposit is non-refundable in the case of cancellation by the client. In the case that WOW Party Art must cancel the services, we will issue a full refund for any deposits/payments made by the client regarding the event. 
• Deposits must be made within a day of receiving the booking confirmation. If no deposit is received, WOW Party Art cannot guarantee that your date and time will stay reserved. 
• Deposits can be made via the payment link with a credit/debit card online that will be included in the confirmation email. 
• Remaining balance is due 5 days prior to the event date!

Weather Policy

• We strongly encourage our clients to have a back-up plan in case of unfavorable/extreme weather conditions such as rain, show, wind, heat, etc.
• No deposits will be refunded in case of the cancellation by the client due to the weather conditions.

RESCHEDULING POLICY

WOW Party Art offers rescheduling within the next 30 days. If you are looking to reschedule outside of the 30 day period, WOW Party Art will act based on CANCELLATION POLICY.  

Rescheduling 5 or more calendar days ahead

In case of the rescheduling requested by the client, WOW Party Art will update its schedule according to the following rule: If the new date and time slot is available for booking, the booking will be transferred to the new date and time. 

There is no rescheduling fee for a successful rescheduling. 

If the requested date and time slot is not available, WOW Party Art reserves the right to keep the deposit and the booking will be canceled. 

Rescheduling 4 or fewer calendar days before the event

In case of the rescheduling requested by the client, WOW Party Art will update its schedule according to the following rule: If the new date and time slot is available for booking, the booking will be transferred to the new date and time. 

There is a $50 rescheduling fee for successful rescheduling if rescheduled 1 calendar day before the event. 

If the requested date and time slot is not available, WOW Party Art reserves the right to keep the deposit and the booking will be canceled. 

Rescheduling on the day of the event

In case of the rescheduling requested by the client, WOW Party Art will update its schedule according to the following rule: If the new date and time slot is available for booking, the booking will be transferred to the new date and time. 

There is a $75 rescheduling fee for successful rescheduling if rescheduled on the day of the event. 

If the requested date and time slot is not available, WOW Party Art reserves the right to keep 100% of the amount. 

CANCELLATION POLICY

In the case that WOW Party Art must cancel the services, a full refund will be issued for any deposits/payments made by the client regarding the event.  

In the case of cancellation by the client, WOW Party Art retains the deposit.  

No refunds are issued if the client requested the wrong date or time.   

No refunds are issued if WOW Party Art artists cannot gain access to the venue or locate the event within 30 minutes from the service start time.  

Canceling 5 or more calendar days ahead

If the event date is 5 or more calendar days away from the date of cancellation request, WOW Party Art will issue a full refund for any payment made in addition to the deposit amount. 

Canceling 4 or fewer calendar days before the event 

If the event date is 4 or fewer calendar days away from the date of cancellation request, WOW Party Art will retain 50% of the total booking amount and will issue the refund for the remaining 50%. 

Canceling on the day of the event 

If the client requests canceling on the day of the event, WOW Party Art will retain the full amount. No refunds will be issued.